Following months of setup, testing, writing and more than a few almond flat whites, our team recently rolled out our new help desk experience built on Intercom – a cutting-edge support system that helps you get assistance exactly when you need it. This new system encompasses not only an improved live chat experience, but many other features and advancements that will help us provide you with support better than ever before.

New live chat experience

Our new widget features an advanced live chat feature, which allows multiple LockedOn team members to be contributing to a single chat, as well as saving all your previous discussions right within the widget. It’s also much quicker and easier to use, and looks a whole lot better too. On top of this, our team can also use this platform to reach out to you directly within the app, including help suggestions, feature announcements and much more. A big win!

Search for help articles

From right within our help desk widget, you can search and view help articles to get lightning-fast, step-by-step assistance for your enquiry. Need some help with Caller ID? We’ve got you covered. Would like to know more about transferring a property to a new owner? You got it. These articles show right there in the widget, so you can instant help whenever and wherever you need it.

Better support insights

Along with providing a better support experience, this new platform allows us to better understand and cater to support requests by providing details analytics on what people are typically searching for, and how our community is interacting with out help desk. This will allow us to continually improve our support experience.

Give it a try!

For our LockedOn subscribers, simply click the green icon in the bottom left of LockedOn to try out our new help desk experience. Let’s list and sell!